Shipping

At Lux Afloat, we want to ensure a seamless and delightful shopping experience from the moment you place your order to the delivery of your premium products. Please review our Shipping Policy for detailed information:

1. Order Confirmation: Once you place your order, an order confirmation e-mail will be sent to you promptly. This serves as verification that we have received your order in our system. Simultaneously, we initiate communication with our suppliers to confirm stock availability for immediate shipment. If, for any reason, an item is on backorder or unavailable, we will promptly notify you via e-mail.

2. Order Shipment: If your ordered item is in stock, and we have processed the charges to your credit card, it will be shipped within ten business days from the date of your order. We prioritize efficient processing to get your Lux Afloat product to you as swiftly as possible.

3. Tracking Information: To keep you informed, we will send tracking information within 48 hours of your order leaving the warehouse. This information will be sent to the e-mail address provided during checkout. If, for any reason, you do not receive tracking details within six business days of placing your order, please don't hesitate to follow up with us at luxafloat@gmail.com.

Lux Afloat is committed to providing transparency and efficiency throughout the shipping process. Our priority is to ensure your order reaches you in optimal condition, ready to enhance your aquatic adventures.

4. Contact Information: For any inquiries or concerns regarding your order, feel free to reach out to our Customer Support team at luxafloat@gmail.com. We are here to assist you every step of the way.

Lux Afloat reserves the right to update or modify this Shipping Policy at any time without prior notice. Please check our website for the latest policy updates.